MadeMed Returns & Refunds Policy

Our Commitment to You

At MadeMed, your health, safety, and satisfaction are our top priorities. We truly understand that there may be occasions where you have concerns about your purchase, and our primary goal is to ensure you have a positive experience with us.

Due to the nature of our products and in compliance with federal and state laws, we have a strict return policy. We encourage you to get in touch with our support team if you are in any way dissatisfied with your product or experience. Your feedback is incredibly valuable to us, and we are committed to helping address any concerns you may have.

Prescription & Over-the-Counter (OTC) Products

For the safety of all our patients, federal and state laws prohibit us from accepting returns on medication once it has been dispensed by the pharmacy. This is a necessary measure to protect the integrity and safety of the medication supply chain.

We cannot accept returns of any prescription or over-the-counter (OTC) products.

For this reason, all sales of both prescription and over-the-counter products are final and non-refundable.

Medical Consultation Fees

The fee for a medical consultation pays for the professional time and medical judgment of the healthcare provider. This fee is for the service rendered, regardless of whether a prescription is ultimately written.

Medical consultation fees are non-refundable after the consultation has been completed.

If you need to cancel or reschedule your consultation, please contact our support team at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time may not be eligible for a refund.

Damaged, Incorrect, or Lost Orders

We are committed to ensuring you receive the correct medication in perfect condition. We ask that you please inspect your order as soon as you receive it.

If your order arrives damaged, if you received an incorrect product, or if your order is lost in transit, please contact our customer support team immediately so we can make it right.

• Contact Period: You must notify us of any issues with your order within seven (7) days of the delivery date.
• Required Information: To help us resolve the issue quickly, please provide your order number and, if applicable, a photograph of the damage or incorrect item.
• Our Resolution: At our discretion, we will work with you to either replace the affected product at no additional cost or issue a full refund for that specific product.

How to Contact Us

For all questions regarding your order, please don't hesitate to contact our customer support team. We're here for you.

Email: support@mademed.com

Please include your full name and order number in your email so we can assist you as efficiently as possible.